Terms and conditions
The following terms and conditions apply to all customers on JuncherDesign.dk.

Table of contents

1. Prices
2. Ordering
3. Payment
4. Online payment by card
5. Delivery
6. Shipping charges
7. Returning policy and Right of Cencellation
8. Returning and complaining
9. Contact
10. Privacy policy
11. Cookies
12. Log statistics

1. Prices
All of the shown prices on the webpage are including VAT and other fees.
The valid price is the one displayed at the time of payment.
Juncher Design cannot be held responsible for errors in the displayed pricing, VAT and fee-rates, sold-out products and failure of delivery from our suppliers.

2. Ordering
You will receive an online confirmation whenever you place an order.
If you do not receive this confirmation within an hour please contact us.
Furthermore you will receive a confirmation by mail when your product has been shipped.

3. Payment
We offer several methods of payment.
The safest method, which is also the one we recommend, is paying by card. We accept the following types of cards and payment methods:

• Visa/Dankort
• Visa
• Visa Electron
• MasterCard
• MasterCard Debit
• Maestro
• PayPal

4. Online payment by card
In the case of payment by card the amount will be withdrawn only when the products have been shipped.
Payment occurs through a safe and encrypted SSL-connection (Secure Socket Layer). That means that outsiders cannot get access to your card information.
When using a payment card we reserve the right to control whether the personal information provided is true.
We can at all times write off a purchase – if for example the product is sold out, or in the case of a customer changing her mind about a purchase. But with regard to safety we can NEVER raise the confirmed amount.

ATTENTION!
Customers from non-EU countries must check the customs- and VAT rules in their own home country before placing an order at www.JuncherDesign.dk.
JUNCHER can not be responsible for any additional costs associated with orders placed in- og shipped to non-EU countries.

5. Delivery
The expected delivery time is 1-5 workdays days for stocked items.
We always dispatch orders in chronological sequence. That means that the delivery time could expand a bit during sale, birthdays and the like.

6. Shipping charges
JuncherDesign uses GLS (and occasionally Post Danmark)  as shipping partner.
Charges within Denmark are fixed: 59,- DKK
International charges are shown when the address is specified at checkout.

You will always receive a Track&Trace-number, which makes sure that you can follow your product path from our warehouse to your home.

It is also possible to claim your products directly at Juncher Design by appointment. If this is your wish please contact us at info@juncherdesign.dk.

7. Returning policy and Right of Cancellation
Your right of cancellation lasts 14 days when you do business with Juncher Design. If you wish to claim this right please tell us that you regret the trade, and return the product to us. If the expiration date coincides with a holiday, Saturday, Constitution Day, Christmas Day, or New Year’s Eve Day, the expiration date will be prolonged to the following workday.

To claim your right of cancellation please inform us in a clear statement via mail, this not later than 14 days after you have received the product.

After you have received the product you may only handle it in such ways that you can identify the type of the product, its properties and how it works.

You will only be personally responsible for any deterioration of the value of the product if the devaluation is due to any other kind of treatment than necessary for determining the type of product, its properties and the way it works.
In other words, you may use the product the same way you use it if trying it in a physical store.

If the product has been used to any further extend than described above we consider it used. That means that you, in the case of regret, only can get a partial refund or none at all, depending on the commercial value of the product. We consider used products as carrying no commercial value.

In the case of a returned unused product, or in the case of a product swap, the returning cost will be assigned to the customer. We will pay the shipping of the newly swapped product to you in return.

You are responsible for the risk of damage to the product during delivery, and by returning a product you are responsible for correct and safe wrapping.

You cannot regret by denying receiving the product without at the same time informing us in a clear statement about this. Returned products must be shipped to:

Juncher Design
Elmehaven 4
8520 Lystrup
Denmark

Please note that we do not claim packages sent cash on delivery.

8. Returning and complaining
We of course comply with the 24 months of warranty with reference to the Danish Sale of Goods Act. This means that you can either get your product repaired, swapped, money return or discount, depending on the case in question.
Damage done to the product as a result of misuse from the customer is not covered by the warranty. Complaints regarding flaws and deficiencies should be directed to Juncher Design within an appropriate time frame from the time of reception of the product. Unless otherwise informed an appropriate time frame equals maximum two months.

If the complaint is valid we will of course refund the shipping costs (given that these are fair).

The product must be shipped to:

Juncher Design
Elmehaven 4
8520 Lystrup
Denmark

We need the following information when products are returned to us.
You must kindly inform us about the issue as detailed as possible.

Please note that we do not claim packages sent cash on delivery or the like. Remember that the product should always be returned in safe wrapping.

ATTENTION!
The products might have a minimal spot with less/no paint on the backside besides one of the mounting brackets. That is a result of the powdercoating process and can not be avoided. This will not be considered as being a fail. It will not be visible when the product is mounted.

9. Contact
If you would like to contact us please do so using the following contact information:

Juncher Design
Elmehaven 4
8520 Lystrup
Denmark
+45 40 700 799
contact@juncherdesign.dk
CVR / VAT no. (DK): 32342485

10. Privacy policy
We do not resell nor pass along personal information that is provided to us. This information is only stocked in our customer database. We can at any time, by your request, delete your personal information from our customer database.
When doing business with Juncher Design we need the following information from you:

Name, address, phone number and e-mail address.

We will register your personal information with the purpose of delivering the product correctly to you.

Personal information is registered and kept in the customer database in as much as five years, whereupon the information will be deleted.

When collecting personal information via our website we make sure that it always occurs in accordance with your explicit approval. In this way you will be informed precisely which information about you is gathered and why.
The business manager and the employees at Juncher Design have access to the information provided by you.
We do not keep customer information encrypted. We do not transmit customer information encrypted.

When registered at Juncher Design you always have the right to object to the registration.
You do also have the right to access the information stored about you. This is in accordance with the Danish Act on Processing of Personal Data. Requests on this issue should be sent via e-mail to info@juncherdesign.dk.

11. Cookies
Cookies are used at Juncher Design with the purpose of optimizing the website and its functionality, thus making the website easy to use for the customer.
You can at any time delete cookies from your computer. How this is done depends on your browser.

12. Log statistics
We use a log statistics program at JuncherDesign.dk. This is a statistics system collecting information, which can give a statistic picture of the number and geographical location of visitors, at which page of the website they leave, etc.
The log statistics is only used with the purpose of optimizing JuncherDesign.dk.